Engagement Officer

Who we are

Accent Home Care is a division of Tabulam and Templer Homes for the Aged (TTHA) who have been supporting older people for over 50 years. Accent Home Care has a range of services that extend to Support at Home, Commonwealth Home Support Programme (CHSP) and private services.  TTHA is a Culturally and Linguistically Diverse (CALD) provider with its origins in the Melbourne German Community located in Bayswater and now servicing metropolitan Melbourne.

What the role is

We are currently recruiting for a full-time Engagement Officer who has exceptional skills in sales, communication, relationships building, preferably with experience working in the aged care sector. The role is critical in managing relationships and expectations of new participants and their representatives. The Engagement Officer is critical to the growth of the business as they will be the first point of contact for new participants and their representatives.

About You

You will be an enthusiastic and professional individual with a good eye for detail, the ability to follow set processes and have exceptional customer service focus. You strive in a busy environment with changing priorities. You will have a history of managing stakeholder relations and a demonstrated history of your achievements. You will need to be a team player with excellent communication and organisational skills with the ability and initiative to work on your own. You have the willingness to learn about every detail of the services that we provide in order to educate all relevant stakeholders. You will have demonstrated ability to interact with a diverse range of cultures, backgrounds & personalities; if you have experience in the aged care field or speak a European language such as German or Polish, this will be an advantage.

Key Responsibilities

• Being professional, welcoming and engaging with customers and stakeholders

• Educating customers and stakeholders about our services

• Manage and coordinate the intake, onboarding and discharge of Participants

• Respond to new enquiries for the service via phone, in person, email, software programs and social media

• Visit customers in their own home, at other relevant settings (i.e. hospital) or at public events to promote in-home services

• Maintaining and establishing relationships with new potential participants

• Strong sales experience and a history of achieving sales targets/KPIs (highly regarded)

• Ongoing wiliness to undertake sales and customer service as well as other relevant training

• The ability to work well within a team and support colleagues

• Providing clear and concise written handover of all newly onboarded clients provided to Care Partners in the team.

• Excellent interpersonal communication skills (written and oral)

• Knowledge and experience in data management including processing, storing, organising and maintaining data base and preparing statistical reports.

• Promoting the service by attending trade stalls, visiting community centres and similar

• Demonstrated community development experience, liaison, and networking with internal and external stakeholders

• Current Driver’s License and preparedness to drive a vehicle in the course of performing the role

• Ensure Care Partners have the required allocation of Participants

• Coordination of admissions and discharges of Participants to the service

• Utilise Government websites/portals to register participant admissions and discharges

• Ensure the Client Management system is kept up to date.

Desirable

• A solid working understanding of Support at Home and Commonwealth Home Support Programme

• Knowledge of the Aged Care Standards and new Aged Care Act (1 Nov 2025)

Why work for Accent Home Care

• Full-time Monday-Friday Office Hours

• Salary Packaging options (up to $15,899 tax free)

• Meals and entertainment allowance of up to $2,650

• Be part of a collaborative and supportive team in an inclusive work environment

• Opportunities for professional development and ongoing training

APPLY FOR THIS ROLE BY COMPLETING THE FORM BELOW.